Terms and Conditions

GENERAL OVERVIEW

- These Terms & Conditions apply across the Holland & Barrett loyalty scheme which we call “Rewards for Life” ("the Programme")

- By registering for the Programme or participating in the Programme, you accept these Terms & Conditions and you acknowledge that you have read and understood our Privacy Policy [make this a link to the Privacy Policy}.

- The Programme is operated by Holland & Barrett Retail Limited.

- Holland & Barrett can change or end the Programme at any time. 

WHO CAN JOIN THE PROGRAMME?

- You must be 16 years or older and live in the UK.

- You must register for an account – either in-store, online, or via the H&B app.

 ACCOUNT RULES

- Your account is personal and not transferable.

- Only one account per person is allowed.  We may refuse, merge or close duplicate or additional accounts at any time.

- Family and friends must register for their own accounts, even if living with you.

- Accounts are for personal use only, not for businesses or commercial use.

USING YOUR ACCOUNT

- Use your Rewards For Life account in UK stores, www.hollandandbarrett.com, the H&B app, or by phone with our customer service team.

- You cannot trade or sell points, cards, or vouchers.

- You must activate your account to get full benefits.

- You must keep your personal details and account secure.

MEMBER PRICING

- As a Rewards for Life member, you will receive extra member discounts on selected products.  We refer to these prices as “Member Prices”.

- These Member Prices are clearly displayed in store, online or on our App next to the relevant product.

- Member Prices are applicable to a varied selection of our products.  This selection of products will change from time to time.

- In order to receive any Member Prices, you must be registered for Rewards for Life and you must provide your account registration details at the time of purchase.  We are unable to offer you the Member Prices at a later date – you must confirm your registration details at purchase. 

- A purchase is required to get the Member Price discount.

- Member Prices cannot be combined with other promotions or vouchers

- If you return a discounted item, you will only be refunded the price you actually paid for the product (after the discount). 

 ACCOUNT ISSUES & TERMINATION

- Your account may be cancelled if you abuse the Programme, or you break any rules, or you provide false information or act inappropriately.

- You are welcome to close your account at any time, but by leaving the Programme members forfeit the right to any unused points or money off vouchers already accrued or issued, and you will also lose all other benefits of the Programme.

- If no points are earned for 12 months, your account may be removed or closed at our sole discretion.   If we do this, you will need to apply for new membership should you wish to re-join the Programme.

- Family members may inherit points from deceased relatives – please contact our Customer Services team who will be able to assist.   

PRIVACY NOTICE

- Your data is safe and not shared with outside marketers.

- H&B may contact you with offers, updates, or surveys - you control your preferences.

- To change contact preferences or unsubscribe, contact 0330 058 2025 or email us on customerservices@hollandandbarrett.com

EARNING POINTS

- 1 point = 1 penny

- Earn 4 points for every £1 spent after discounts.

- Points are only awarded on purchases £1 and over.

- Promotions may offer different point rates.

- There is a maximum of 30,000 points per collection period.

- Points awarded when you purchase a product may be removed if the item is returned.

- Missed points can be added if you present a valid receipt within 14 days of purchase.

- Certain products may be excluded from the Programme at the discretion of Holland & Barrett, particularly those which are the subject of other promotional activity.

USING POINTS & VOUCHERS

- Points have no value until they are converted to money off vouchers at the end of a collection period.

- We will convert your points into money-off vouchers at the end of the relevant collection periods.

- A minimum of 50 points are needed in order for you to receive a voucher.

- Vouchers will be sent by email (or if we do not have your email address, by post)

- Holland & Barrett may restrict the use of the money off voucher to selected products and exclude products which may be included in other promotional activity.

- Vouchers must be redeemed in one transaction

- Vouchers cannot be exchanged for cash or redeemed for credit or to purchase gift cards.

- Vouchers can be used towards purchasing higher-priced items (and you will need to pay the difference)

- Expired or lost vouchers will not be replaced.

- Holland & Barrett may from time to time change the number of points you can collect on products and services included in the Programme. We will display notices in stores and at www.hollandandbarrett.com advising of these changes.

OTHER IMPORTANT INFO

- Points/vouchers may be removed or cancelled if we determine (in our sole discretion) that the points were given in error or in breach of the Programme rules  

- The Programme and these T&Cs are governed by English law and any disputes must be dealt with in the English courts.

- H&B can update these terms at any time.  By continuing to use the Programme, you accept the changes.  The latest T&Cs are available on our website or from customer service.

CONTACT INFO

- Customer Services can be contacted on 0330 058 2025 or customerservices@hollandandbarrett.com

- Alternatively you can write to us at the following address:  Holland & Barrett Retail Ltd, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH

These Terms and Conditions were last updated on 21 August 2025

Bonus vouchers

Offer valid in any Holland & Barrett UK store and online at www.hollandandbarrett.com until date shown on the voucher. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Voucher and valid Rewards for Life card must be presented at the time of transaction. Single use only. Offer cannot be combined with any other bonus points promotion. Bonus Voucher must be presented at the time of purchase, or a valid code entered at the checkout for online and order-in-store transactions. Value 0.0001p. No cash alternative. Photocopies, duplications or damaged vouchers will not be accepted. Offer valid for in-store, online and order-in-store transactions. Please refer to Rewards for Life terms and conditions for full Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

May 2025 reward vouchers

Reward Voucher valid until 31/08/2025. Redeemable in any Holland & Barrett UK store, online at www.hollandandbarrett.uk or by mail order. Reward Voucher and valid Rewards for Life card must be presented at the time of transaction. Reward Voucher is non-transferable. Reward Voucher can only be redeemed once and must be redeemed in full. No change will be given, and any unused balance will not be refunded. Reward Voucher has no cash value and no cash alternative. Reward Voucher cannot be used against subscription orders. No photocopies, duplications or damaged vouchers will be accepted. No points will be collected on the Reward Voucher amount. Please refer to Rewards for Life terms and conditions for full Reward Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

August 2025 reward vouchers

Reward Voucher valid until 07/12/2025. Redeemable in any Holland & Barrett UK store, online at www.hollandandbarrett.uk or by mail order. Reward Voucher and valid Rewards for Life card must be presented at the time of transaction. Reward Voucher is non-transferable. Reward Voucher can only be redeemed once and must be redeemed in full. No change will be given, and any unused balance will not be refunded. Reward Voucher has no cash value and no cash alternative. Reward Voucher cannot be used against subscription orders. No photocopies, duplications or damaged vouchers will be accepted. No points will be collected on the Reward Voucher amount. Please refer to Rewards for Life terms and conditions for full Reward Voucher terms and conditions. To be removed from our mailing list, please contact customer services on 0330 058 2025. We reserve the right to retract this offer at any time.

Bonus vouchers

Get £2.50 worth of points when you spend £35

Get £2.50 worth of points when you spend £35 or more in a single transaction by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get £2.50 worth of points when you spend £20 or more on Hydration & Electrolytes

Get £2.50 worth of points when you spend £20 or more on Hydration & Electrolytes in a single transaction by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get £1.50 worth of points when you spend £15 or more on Children's Health

Get £1.50 worth of points when you spend £15 or more on Children's Health in a single transaction by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get double points when you shop new in

Get double points when you shop new in by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get double points when you spend £10 or more on Food & Drink

Get double points when you spend £10 or more on Food & Drink in a single transaction by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get £3 worth of points when you spend £30 or more on Protein

Get £3 worth of points when you spend £30 or more on Protein in a single transaction by the 30/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.ie/info/terms-and-conditions/ for details.

Retail Receipt and Email Bouncebacks

£1.50 worth of points when you spend £15 or more

Receive £1.50 worth of points when you spend £15 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2 worth of points when you spend £20 or more

Receive £2 worth of points when you spend £20 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£2.50 worth of points when you spend £25 or more

Receive £2.50 worth of points when you spend £25 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

£3 worth of points when you spend £30 or more

Receive £3 worth of points when you spend £30 or more in a single transaction by the expiry date shown on the receipt or email. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Happy Birthday Discount | 20% off £20

The offer is available online at hollandandbarrett.com and on the H&B App.  Offer expires 14 days after receiving your birthday email. Offer cannot be used in conjunction with any other discount codes. A purchase is necessary – insert the discount code in your basket at checkout.  Offer applies only to Rewards for Life registered customers.  No cash or credit alternative available.  The offer excludes Protein Powders, Protein Bars, Pre-Workout, Outlet, At-Home Testing Kits, H&B&Me Tests, Rheal, H&B Vitamins & Supplements Value range, Symprove, Optibac, medicine & healthcare range and marketplace products. We reserve the right to withdraw the offer without prior notice. All orders subject to availability and subject to the H&B standard purchase terms and conditions. 

Double points when you spend £10 in selected store 

Receive double points when you spend £10 or more in a single transaction by expiry date shown on the leaflet. Redeem in the store stated on the leaflet using the barcode. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

20% off

Receive 20% off your next purchase. Redeem in-store using the barcode or by entering the code online by the expiry date shown on the email. Single use only. Coupon has no cash value and photocopies will not be accepted. Not to be used in conjunction with any other promotion. Voucher accepted at retailer’s discretion. We reserve the right to retract this offer at any time. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get double points when you shop new in

Get double points when you shop new in by the 02/09/25. Redeem in-store using the barcode or by entering the code online. Single use. Coupon has no cash value and photocopies will not be accepted. Offer cannot be combined with any other bonus points promotion. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Get double points when you shop beauty

Get double points when you shop beauty until 02/09/25. Offer valid in any Holland & Barrett UK store, online at hollandandbarrett.com, or via the app. Offer valid until midnight on 02/09/25. Offer will be automatically applied at checkout as long as you shop beauty.  Rewards for Life card must be presented at the time of purchase in store, or logged into your Rewards for Life account online. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply – see www.hollandandbarrett.com/legal for details.

Consultation Offer – pay £15 for 45-minute nutrition consultation and receive a £15 voucher at the end – only available in England, Scotland and Wales

This offer is available to all RFL members who have received an email from us with this offer and who are over the age of 18. The offer is valid between 23rd July to 17th September 2025. Pay £15 for a 45-minute video consultation with H&B Nutritionist, after which you will receive an email with a personalised nutrition plan and a £15 voucher to use on any products online. The £15 voucher is valid for 1 month from the date of the follow-up email. Offer cannot be redeemed in store. Consultations must take place between 23rd July and 17th September 2025 to qualify for the offer and voucher. Voucher can be used with other offers and can only be used once. The offer is non-transferable and cannot be exchanged for cash. We reserve the right to retract at any time without prior notice. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply.

Free event – Attend and get £5 H&B Voucher at the end – only available in England, Northern Ireland, Scotland and Wales

This offer is available to all RFL members who have received an email from us with this offer. Bookings must be made via Eventbrite using the link provided in the invitation email and are non-transferable.  The event is free of charge and will take place on 20th August 2025, with three time slots available for RFL members to choose from at the time of booking. Attendance will be virtual, and access details will be shared following successful registration. Members who attend the event will receive a £5 Holland & Barrett voucher as a thank-you, issued after the event to the email address used during booking. The voucher will be valid for one month from the date of issue and can be redeemed online only. H&B reserves the right to verify attendance before issuing vouchers, and no cash alternatives will be offered. The offer is non-transferable and cannot be exchanged for cash. We reserve the right to retract this offer at any time without prior notice. H&B’s standard Terms and Conditions and H&B Rewards for Life terms apply.

 Win the value of your shop back in points, UK

(1) This prize draw is open to all UK Reward For Life customers  aged18 or over. This prize draw is not open to employees of Holland & Barrett International Ltd or any of its subsidiary companies, their families, agents or anyone else connected with this promotion.

(2). The information you provide will only be used for the purpose of establishing contact with you should you win, at which time we will offer you all the information about redemption of the prize. By entering this prize draw, you agree to be bound by these terms and conditions.

(3) To enter you must make a purchase between  14/06/25 – 17/06/25 with Holland & Barrett In store or via the H&B website or H&B app, ensuring your Rewards for Life account has been linked to your purchase.

(4)  The closing date & time for all entries is 11:59pm BST on 17/06/25  Entries received after this time will not be entered into the prize draw.

(5)  Customers that have made a purchase between 14/06/25 – 17/06/25 instore, online or on the H&B app with their Rewards for Life account linked are eligible to win the value of their shop in Rewards for Life points. The value will be calculated as the amount paid after any discounts, or Rewards for Life quarterly money off vouchers have been applied by the Customer and is limited to the value of £100. The winner will receive the value of their shop added to their Rewards for Life account in points and will be converted in the next quarterly money off voucher awarded after the end of the prize draw, No cash alternative available. Maximum of 1 prize to be awarded to each Rewards for Life customer.

(6) If the value of a winner’s shop exceeds £100, you will receive the maximum points of £100 added to your Rewards for Life account.

(7) The stated number of winners will be selected from all entries within 14 days of a valid purchase. Winners will be selected at random by Holland & Barrett from all valid entries. Holland & Barrett’s decision is final.

(8) The winner will be notified by an email or post within 14 days of a valid purchase. We will contact you via the address we hold on your Rewards for Life account.  The winner must comply with the rules of this prize draw.

(9) Your personal details will at all times be kept confidential and in accordance with the Data Protection Act 2018 and General Data Protection Regulation 2018. Holland & Barrett will only process your personal information as set out in its privacy policy found at: https://www.hollandandbarrett.com/info/privacy-cookie-policy/

(10) A purchase linked to your Rewards for Life account must be made instore, online or on the H&B app in order to be eligible for the draw. In the event of unforeseen circumstances, Holland & Barrett reserves the right to substitute a prize of equivalent value should the specified prize become unavailable for reasons beyond its control. Prize is not transferable and there is no cash alternative. In the event of fraud, abuse, and/or an error affecting the proper operation of the promotion, Holland & Barrett reserves the right to end or suspend the promotion or to amend these terms & conditions.

(11) The winner(s) may be required to participate in publicity connected with this promotion and it is a condition of entry that the winner(s) agree to their first name and county of residence being made publicly available if they win.

(12) Holland & Barrett will not be liable for any failure of receipt of entries and takes no responsibility for entries that are lost, delayed, illegible, corrupted, damaged, incomplete, or otherwise invalid.

(13) Bulk entries made from trade, consumer groups, third parties, syndicates, businesses, macros or other automated means, and entries which do not satisfy the requirements of these terms and conditions in full, will be disqualified and will not be counted. If it becomes apparent that a participant is attempting to circumvent this condition to generate additional entries in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified, and any prize award will be void.

(14) If any part of these terms and conditions is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

(15) This promotion is governed by English law and is subject to the exclusive jurisdiction of the English courts.

(16) The Promoter of the competition/prize draw is Holland & Barrett Retail Limited, Samuel Ryder House, 7 Barling Way, Nuneaton, Warwickshire, CV10 7RH.

(17) By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions. 

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